https://www.alistairweirwrites.co.uk/about-me daily 0.75 2026-04-14 https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/8b18ec33-09e5-4eff-8d21-f322a4575485/1665570543859.jpeg https://www.alistairweirwrites.co.uk/my-academic-writing daily 0.75 2026-04-14 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg My academic writing https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg My academic writing https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg My academic writing https://www.alistairweirwrites.co.uk/home daily 1.0 2026-04-14 https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/87ef4aaa-805a-447b-8da2-d31bc1c94486/download+%282%29.png Home https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/87ef4aaa-805a-447b-8da2-d31bc1c94486/download+%282%29.png Home https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/87ef4aaa-805a-447b-8da2-d31bc1c94486/download+%282%29.png Home https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/3448c6da-5781-4c94-b67e-2036eb736ad7/meta_PNG12.png Home https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/4d7dcc43-35e3-4aa2-9c3a-5c8400e69f9a/8384df5c-3aae-40cb-a71d-5ef5ef4c2ca0_VSCO.JPG https://www.alistairweirwrites.co.uk/new-server-callback-creation daily 0.75 2023-11-27 https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/d749bdb7-1424-455a-84a0-a2bd083dff85/Screenshot+2023-11-21+at+11.41.06.png New server callback creation Step 1 of the old version - note the lack of contextual help for users and general poor UX. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/d4b7a963-3910-4520-9a1e-35f8dc97e0a0/SCSC.jpg New server callback creation The first page in the new flow - users select 'New callback'. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/5f8af39f-635d-4e69-94e5-7af92fc387d2/2.3.png New server callback creation An early version of the navigation page - note the change in wording and terminology. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/75fb9dec-b7d8-4026-9094-81d27b06229e/Screenshot+2023-11-21+at+11.40.44.png New server callback creation Step 2 of the old version - note the technical knowledge required here and general poor UX. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/1700568023454-Z0IM0BLXHXD9GCNZTELM/Screenshot%2B2023-11-21%2Bat%2B11.55.23.jpg New server callback creation Now they select the trigger. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/e6b2ba27-7568-4dd1-92a4-9e39ec3c3dbf/2.2.png New server callback creation An early version - note we initially wanted users to add placeholders on the left-hand side and show the URL link in the main area. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/1700568011268-G6B4WDAPAPSXULZ1W9NZ/Screenshot%2B2023-11-21%2Bat%2B11.55.31.jpg New server callback creation Notice the progressive reveal as the user progresses through the flow. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/1700567997778-SV37GDBFZF1UHNWM8CCK/Screenshot%2B2023-11-21%2Bat%2B11.55.41.jpg New server callback creation New contextual help and tooltips added. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/55cef2ca-edcf-495b-bb1d-56a6781f70d7/2.4.png New server callback creation Now we move more towards the final version - the user builds the link and appears on the left hand side https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/1700567963295-7MPKBEFGFVYYJE8OPPGT/Screenshot%2B2023-11-21%2Bat%2B11.55.54.jpg New server callback creation Notice on the left-hand side the user can preview their link. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/728cbaa4-5eda-43ec-a246-5af37bab5baa/2.5.png New server callback creation An early prototype of the final version. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/afa2ea65-f040-42d9-aee1-01a9bf7bb290/2.6.png New server callback creation An early prototype of the final version. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/32de288b-0c65-4e88-b718-f45187b3b8fd/Screenshot+2023-11-22+at+11.45.52.png New server callback creation In-line validation was added. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/f70c9b2d-b713-4119-acbc-acca386c50eb/Screenshot+2023-11-22+at+11.45.25.png New server callback creation More in-line validation. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/fd999a09-0c79-4dee-a3e3-7fbf1c81f4fd/Screenshot+2023-11-22+at+12.29.42.png New server callback creation An example of the classic builder in the new UI. https://www.alistairweirwrites.co.uk/my-work daily 0.75 2026-04-14 https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/87ef4aaa-805a-447b-8da2-d31bc1c94486/download+%282%29.png My work https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/87ef4aaa-805a-447b-8da2-d31bc1c94486/download+%282%29.png My work https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/87ef4aaa-805a-447b-8da2-d31bc1c94486/download+%282%29.png My work https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/ae54611d-fa10-45c7-aef5-a65bcba72c3d/meta_PNG12.png My work https://www.alistairweirwrites.co.uk/new-signup-flow daily 0.75 2023-12-05 https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/ddc7443f-5ed5-44b7-bb8d-b23c44770dac/Screenshot+2023-11-22+at+16.47.35.png New signup flow Step 1 - note the wizard on the left hand side showing how much longer is left of the process. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/27de7cc6-cbc9-4b00-8dae-b94fdd2260c2/Screenshot+2023-11-22+at+16.56.11.png New signup flow An early high-level visualisation of the user sign-up flow using Miro. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/15ce3e7a-4cb7-4580-9084-d483748e01ee/3.1.png New signup flow Step 1 of the log in flow (I have no examples of the original sign up flow) - note the poor and basic UX. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/52631fb9-caef-41c6-ac12-b6cec2dcb0b3/Screenshot+2023-11-22+at+16.43.11.png New signup flow In-line validation was added. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/39a92ba3-8b97-480b-bf1c-0b543e3b34a2/Screenshot+2023-11-22+at+16.57.55.png New signup flow An early design - note the chunks of information. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/96f857c9-52ad-40d4-897e-8fb8e3fbe366/3.2.png New signup flow Step 2 - note the lack of contextual help. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/1f6d7208-6eba-4ad9-a826-e8e1a086c6c8/Screenshot+2023-11-22+at+16.48.02.png New signup flow Step 2 - the wizard goes step by step, rather than lots of information at once. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/3d28fa40-08e0-488e-80b5-e5afded367b7/Screenshot+2023-11-22+at+16.58.45.png New signup flow Another early version. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/d906e46c-a8b2-48b4-b1a6-140a80afec7e/3.3.png New signup flow Step 3. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/1f7d9ed2-8ae0-4f9a-9454-a35019f99690/Screenshot+2023-11-22+at+16.48.28.png New signup flow Step 3 - terms and conditions acceptance https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/bdf8220e-1513-48bb-82c7-9497545fb104/Screenshot+2023-11-22+at+16.48.54.png New signup flow Step 4 - when the user doesn't accept the terms and conditions. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/981b7a52-cb11-4841-b2a6-686e460e79a5/Screenshot+2023-11-22+at+16.49.17.png New signup flow Empty state screen - the user needs to add an app. https://www.alistairweirwrites.co.uk/new-cloud-storage-uploader daily 0.75 2023-11-24 https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/48446d9c-e72d-47dd-b515-935614414a8e/Screenshot+2023-11-21+at+20.56.58.png New cloud storage uploader Step 1 of the old version - note the lack of contextual help and general poor UX. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/f52dd020-c9f6-486e-8ce0-d5d0571e19c8/Screenshot+2023-11-22+at+12.12.06.png New cloud storage uploader An early version - note the change information hierarchy. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/6161c620-459a-445b-9a31-e45eaa3c07d6/Screenshot+2023-11-21+at+20.57.18.png New cloud storage uploader Step 2 of the old version - note the cognitive overload of technical information and lack of helpful copy. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/e873ce08-11e2-42db-a9f7-d7882d90bb39/Screenshot+2023-11-22+at+12.13.34.png New cloud storage uploader Another early version - this time with different terminology. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/00fbc5ae-ad73-4696-a01f-5f1ce3e1f7bf/Screenshot+2023-11-22+at+12.15.14.png New cloud storage uploader Another early version - note the change in copy in the sub-headers. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/53c08562-aaaa-43e5-8545-610465027de7/Screenshot+2023-11-22+at+11.30.41.png New cloud storage uploader Step 1 - notice the easily manageable chunks of information. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/57addc2e-794d-4bea-9d71-459b1fb945ca/Screenshot+2023-11-22+at+11.30.57.png New cloud storage uploader Step 2 - progressive reveal as the user moves through the flow. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/a0556a5d-391c-436c-ac81-a1ff6fb50ee0/Screenshot+2023-11-22+at+11.55.16.png New cloud storage uploader Contextual help was added. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/71a65f73-9fde-42a7-97bb-1cbaafd38ffa/Screenshot+2023-11-22+at+11.56.12.png New cloud storage uploader In-line validation was added. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/310682c2-cfcd-46fd-b71a-06fe99378097/Screenshot+2023-11-22+at+11.57.11.png New cloud storage uploader Tool-tips were added. https://www.alistairweirwrites.co.uk/new-cloud-storage-uploader-1 daily 0.75 2025-10-29 https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/f4fe44dd-1b3e-4cf3-951c-1c9f51c5fb54/meta3.jpg Meta Flowchart illustrating a customer service scenario where the customer's issue is escalated to a specialized team, including chatbot and messaging interfaces with text exchanges, and a phone number shared for updates. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/3d02a212-d4ff-4947-ba8a-2ca529cdd2cb/meta5.jpg Meta One initial idea was to use the user's saved phone number in their account. This led to more complex flows incase the user needed to updated their saved number. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/66664ad5-8143-4394-b989-a8dfd98d3e1b/Frame+1964296438.jpg Meta The current flow - notice no call back prompt https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/acaf7db6-89b2-497c-8b26-54139f563af5/meta3+copy.jpg Meta Flowchart illustrating a customer service scenario where the customer inputs are processed to determine eligibility for a human agent. The flow includes steps where the customer requests to speak to a person, provides a phone number, and the system's response indicating eligibility or ineligibility for human assistance. https://images.squarespace-cdn.com/content/v1/61bb58f8c4c66657e4867aa3/63d13d00-7ef3-43c6-98d0-cd6c7648a704/meta5+copy+2.jpg Meta Flowchart illustrating a customer service scenario where a customer enters input outside the expected flow, with multiple options such as requesting a callback or notifying support, and an automated message confirming ongoing support.