Use me to write words your users interact with.
Currently designing with words at Meta.
Words of nuance, words of skill
and words of romance are a thrill
Tom Tom Club - Wordy Rappinghood
Linguist,
Cognitive psychologist, and
UX writer based in Margate, UK 🌊
Scroll down to see some of my work…
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Callback prompt after escalation
Data found that users in the Messenger Support chat often leave the conversation while waiting for an agent to become available.
By providing an automatic callback option, we can enhance resolution speed and improve customer satisfaction while reducing drop-off rate.
How can copy effectively communicate this option to users and encourage them to take advantage of it?
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Designing the new server callback creator for Adjust clients
Adjust was redesigning its entire UI.
As part of this, their server callback creator required a new design and new copy.
How can copy improve the user experience?
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Creating a new user sign-up flow
Adjust was redesigning its entire UI.
As part of this, we needed a new user sign-up flow.
How can copy make this as seamless as possible for the user?
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Designing the new cloud storage uploader
Adjust was redesigning its entire UI.
As part of this, their cloud storage upload builder required a new design and new copy.
How can copy improve on the classic designs?