Use me to write words your users interact with.


Currently designing with words at Meta.

Words of nuance, words of skill
and words of romance are a thrill

Tom Tom Club - Wordy Rappinghood

A man sitting indoors, holding a phone, with a background of colorful posters promoting queer spaces and an LGBTQ+ camp.

Linguist,

Cognitive psychologist, and

UX writer based in Margate, UK 🌊

Scroll down to see some of my work…

  • Meta logo with a blue infinity symbol on a black background.

    Callback prompt after escalation

    Data found that users in the Messenger Support chat often leave the conversation while waiting for an agent to become available.

    By providing an automatic callback option, we can enhance resolution speed and improve customer satisfaction while reducing drop-off rate.

    How can copy effectively communicate this option to users and encourage them to take advantage of it?

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  • The word 'ADJUST' written on a blue background.

    Designing the new server callback creator for Adjust clients

    Adjust was redesigning its entire UI.

    As part of this, their server callback creator required a new design and new copy.

    How can copy improve the user experience?

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  • The word 'ADJUST' written in black text on a light blue background.

    Creating a new user sign-up flow

    Adjust was redesigning its entire UI.

    As part of this, we needed a new user sign-up flow.

    How can copy make this as seamless as possible for the user?

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  • The word 'ADJUST' written in black letters on a blue background.

    Designing the new cloud storage uploader

    Adjust was redesigning its entire UI.

    As part of this, their cloud storage upload builder required a new design and new copy.

    How can copy improve on the classic designs?

    Read